Elevated refusal rate for some issuers

Incident Report for etika

Resolved

This incident has been resolved.

Posted May 15, 2023 - 12:51 BST

Identified

Our monitoring has identified a marginally elevated refusal rate on some 3D Secure authorisations currently being made.

We continue to monitor this situation, which is confirmed as an upstream problem - and are awaiting information from our provider on resolution.

Posted May 15, 2023 - 11:37 BST

This incident affected: Card Payment Processing.