Elevated refusal rate for some issuers

Incident Report for etika

Resolved

This incident has been resolved, impact to the etika platform was limited and we've observed a window of stable operation since the last update.

Posted May 04, 2023 - 17:00 BST

Monitoring

We have identified that this is unlikely to impact customers at this stage, and as a result are continuing to monitor outcomes.

Posted May 04, 2023 - 13:02 BST

Identified

Our monitoring has identified an elevated refusal rate on some card transactions currently being made.

We continue to monitor this situation and are awaiting information from our supplier

Posted May 04, 2023 - 12:23 BST

This incident affected: Card Payment Processing.