Elevated refusal rate for some issuers

Incident Report for etika

Resolved

This incident has been resolved.

Posted Oct 06, 2022 - 12:10 BST

Monitoring

A fix has been implemented and we are continuing to monitor card transaction success rates.

Posted Oct 06, 2022 - 09:18 BST

Update

We are continuing to investigate this issue.

Posted Oct 06, 2022 - 09:10 BST

Investigating

Our monitoring has identified an elevated refusal rate on some card transactions currently being made.

We continue to monitor this situation and are awaiting information from our

Posted Oct 06, 2022 - 09:08 BST

This incident affected: Card Payment Processing.